Global Participant Survey
Global Participant Survey
Demonstrating a change in
performance and return on investment (ROI) following a skills
course is not easy to do. The measures are often subjective, there
is no control group against which to gauge any improvement and the
trainee has to have had the chance to use the skills in the
workplace. Some of the benefits such as "improved use of time" or
"improved confidence" are very difficult to measure. All training
produces some measure of benefit to the participant, but how to
compare those benefits relative to other courses?
We believe that the Scotwork Advanced Negotiating Skills course
does produce a result which can be measured in financial terms and
in 1991 Scotwork set out to prove it.
We assessed the impact of the course as reported by the
participants, we then added a study of their line managers'
opinions of the change in performance, and finally we looked for
other comparable research against which we could benchmark our
results.
Since 1993, over 15,000 participants and 5,000 of their managers
have taken part in this survey. Scotwork has just produced the
latest summary report, which contains the results from 5,000
participants who attended the Scotwork program in 2004, 2005 and
2006; and 620 of their managers.
You can download a copy of this report by following the links
from our brochure downloads page.